Customer Service Officer

Main Accountabilities: 

Acting as the face of a company you will work in our customer pool and your main core tasks will include: 

• respond to customer service inquiries over phone or mail, directly working with customers to answer their questions or provide additional support where needed 

• resolve complaints and finding appropriate solutions, if required escalating customer issues to the appropriate support teams 

• update customer records/database in our CRM Intranet after each interaction with the customer 

• introduce the customer reported meter readings in the system CRM Intranet    

• process of customer cancellations to make sure they are dealt with on time  

• check customer balances  

• maintain high customer satisfaction 

• assist the Sales Team 

Skills: 

To be good fits for this role we will require:  

• interpersonal and communication skills  

• skilled at de-escalation and conflict management 

• skilled at helping people efficiently 

Tools of the Trade: 

Should be familiar with: 

• Commercial phone systems 

• Microsoft Office Suite (Word, Outlook, PowerPoint) 

Education: 

• should possess at least a high school diploma 

• no further formal education required since entry-level position